Using and Managing Wistia for Video Hosting

If you've already uploaded your video to Wistia, you can use a Wistia Media ID to quickly import a video to the platform. This shortcut applies to video pages, video content types, or video widgets.

1. Log in as an admin in your Wistia project.
   Note

   To gain admin access to your Wistia project, submit a support ticket for assistance.

2. In the Media menu, click on a video title.
3. In the video URL, locate the Wistia Media ID; this ID contains a combination of 10 letters and number and is found at the end of the URL. (e.g. mk3t428ark)
4. Copy the Wistia Media ID.
5. Navigate back to the platform. In the video container, click I have a Wistia Media ID.
6. Paste in the Wistia Media ID.
7. Click Save Video.
   

What is the file size limit for video uploads?

Uploading within the Wistia app supports file sizes of up to 8GB.

How much storage do we have in our Wistia project?

We typically allow 1TB of storage and offer one project in Wistia. Check your contract to see if your allotment is different. If you are uncertain, please reach out to your Account Manager or email success@thoughtindustries.com for assistance.

Will changes in Wistia affect my Thought Industries content?

Any updates made to a video in Wistia will immediately propagate to any place this video is used in the Thought Industries platform.

How can I keep my content organized in Wistia?

Organize your videos by creating Sections in Wistia, since folders are not an option.

Does my company have a Wistia account?

Your organization has one Wistia project integrated with your Thought Industries instance, not a full Wistia account. If you wish to have more functionality than is offered through your Thought Industries project, contact Wistia to discuss pricing for your own Wistia account.

If you have your own Wistia account, you are allotted multiple folders to organize videos, along with an API key that relates to that account to sync multiple projects, bulk upload, and move videos, for example.

Can I get my videos out of Wistia?

You can export all videos into a ZIP file by clicking Export All Media in your Wistia interface.

Where do I edit my video player design?

You can start in Wistia and set player design and function, however, changes to platform design that are made in the Thought Industries platform will override Wistia design settings, which are found in Wistia > Customize > Appearance.

What are my options to customize the video design and function?

Explore the Customize menu to choose your video's thumbnail, add chapters to the videos, upload SRT files or order closed captions (automated captions are an additional cost), add call-to-action overlay buttons, and improve accessibility.

Can I copy videos from my Thought Industries sandbox to a production instance?

Yes, you can. However, content copied from a sandbox to your production instance will retain the original Wistia Media ID.

Example:

Your sandbox instance is linked to specific Wistia Project (i.e. Wistia Sandbox Project). You would then create video content in your sandbox with the Wistia ID(s) copied from the Wistia Sandbox Project. When you go live, you would copy content from your sandbox instance to your production instance. The copied content will retain the Wistia ID from the Wistia Sandbox Project. Metrics and reporting, though, will be reflected in the Wistia Sandbox Project, not the Wistia Production Project that is linked to your production instance. As such, video updates must be performed in the original Wistia project (In this case, the Wistia Sandbox Project).

If you do not wish to use the Wistia Sandbox Project to keep videos updated in your production instance, you would want to load them on in your production instance so they are reflected and subsequently managed in your Wistia Production Project.

Can I add a user to my Wistia project?

First, an Admin user needs to be added to your Wistia project by a Thought Indutries team member. Reach out to Thought Industries Support if that has not happened yet.

Once one Admin user has been added, that user can invite additional users to the Wistia project by following these steps:

1. Login to Wistia.
2. Go to Content Library and click into your folder.
3. Go to Share.
4. Add the email address for the new users and check the permissions you'd like the user to have.
5. Click Save.

Why is my inline video embed not working?

Here are some Wistia embedding tips you may find helpful:

• Use the HTML embed code when possible.
• Try the standard embed first, then try the fallback (iframe) embed.  Wistia's inline embeds come in two different embed types:
  • The standard embed, Wistia's JavaScript-based embed code.
  • The fallback embed, Wistia's iframe-based embed code.

Functionally, these embed types are very similar - regardless of which type you choose, the video player will look identical on your page and all of the same basic features in terms of customizations, playback, and stats.  To learn more about these embed types or to troubleshoot further, please see this Wistia support article or reach out to Wistia Support.