Canceling and Rescheduling Sessions – Thought Industries

For content with multiple sessions, you can allow learners to reschedule or re-register into a new session. Once enabled, registered learners will have the option to reschedule into a new session from their dashboard or the detail page. They will be prompted to select a new session and their access will change accordingly.

To cancel a registration, learners will be directed to customer service. Once contacted, admins can remove the content access and cancel the registration.

Where do I find this?

Enable Rescheduling:

Content > Manage Content > Click on Content Title > Enrollment step

Cancel Registration:

Users > Learners > Click on User's Name > Access tab

How do I do this?

To enable rescheduling on a course or webinar with multiple sessions:

From your homepage, select Content, then Manage Content.
Click the Content Title for the course you want to alter and go to the Enrollment step.
You'll land on the Access tab.
Enable Allow Rescheduling. This setting will be applied across all sessions and will allow learners to reschedule into another enrollable session at any time (from the dashboard or detail page).
Click Save.

Tip

Remember to publish all sessions so they are presented as rescheduling options to learners.

To cancel a learner's registration:

Go to Users, then Learners.
Find the learner you want to modify and click the user's name.
Go to the Access tab. You will see a section that starts with "Has access to the following content:".
Click the trash can icon next to the content you want to remove.

Note

If the removed access is a webinar, the registration will also be reflected within the webinar provider.
Click Save.
You may also need or wish to issue a refund.

What else do I need to know?

If the rescheduling or cancellation involves a webinar, the registration information will also update within the webinar provider.
All changes will be reflected in the Thought Industries reporting.
- Reporting on rescheduling will be captured in the Course Actions report. The recorded actions will be reported as “revoked access” and “enrollment” of selected content with a source indicating “rescheduling.”
- Cancellations are reported as “revoked access” with a source indicating “manager revoked access”.
Once the Allow Rescheduling setting is enabled, learners will see a Reschedule link on their dashboard, as well as on the detail page. Clicking this link will take learners to the rescheduling interface, where they will see all options available for enrollment. After they select a new session and click Reschedule, their previous access will be revoked and replaced with the new session.