Testimonials are a powerful way to share feedback from previous learners with future learners. They provide authentic insights and real-world experiences, helping potential participants make informed decisions and build trust in your programs.
Use Case Information
At the end of a course or other content types, learners will be prompted to rate and review your content. These reviews are stored at the course level and most importantly, you can choose which ones you want to display on the detail page. Displaying them on the detail page requires the use of the Testimonials tab.
You could also use the Testimonials widget to display reviews on any layout or page.
Star Ratings
Thought Industries content includes built-in functionality for users to leave feedback. Here’s how it works: After completing content, learners are presented with a star rating system, from 1-5, as well as a text box for learners to provide written feedback. Article and Video content pages also include a star rating system in the left sidebar, ensuring a quick and efficient way to gather user opinions. Quite powerful, since learners can assist in improving your content with their feedback. The following content offers a Star Rating:
- Experience at end of:
- Courses
- MicroCourses
- Events with Pre/Post Learning
- Experience on:
- Video pages
- Article pages
Publishing Testimonials
Consider highlighting the positive feedback from learners by showcasing testimonials. You can do this either by using the Thought Industries testimonial widget, which can be placed on almost any layout of your site, or by adding it as a tab on the content detail page. First, we'll need to enable the comments to be visible, which is the initial step.
- From your homepage, select Courses > All Courses.
- Click the Content Title for the course you want to alter and then go to the Release step.
- In the left sidebar, select Testimonials. You will see all testimonials submitted.
- To publish a testimonial, click Set As Featured next to the desired testimonial.
Note
If a testimonial does not include text, it cannot be published.
Testimonial Widget
Now that you know how to set the feedback as featured, you're ready to publish the comments. Decide where you want them to be visible—perhaps on your public-facing pages such as your landing page, catalog page, detail page. You can also opt to share on your learner's dashboard layout or even custom pages on your site. The choice is yours.
See this article to learn how to create the widget and publish the information.
Adding a Tab for Testimonials on the Detail Page
You can also showcase testimonials on your content detail pages, providing a powerful way to encourage and convince future users to purchase or enroll in your offerings. Simply add the Testimonials tab to your page by following these steps:
- From the homepage, go to Courses > All Courses.
- Click on the Content Title and go to the Design step.
- Click Edit Catalog Settings and go to the Detail Page tab.
- At the bottom of the modal, choose Add Tab, and select the Testimonials type.
Note
We don't recommend adding this tab option until you have had learners complete and rate your content, otherwise the tab will be empty.
Removing a Testimonial
- From your homepage, select Courses > All Courses.
- Click the Content Title for the course you want to alter and then go to the Release step.
- In the left sidebar, select Testimonials. You will see all testimonials submitted.
- To remove a testimonial from the detail page, click Remove As Featured next to the desired testimonial.
Reporting on Testimonials
In the platform's reporting section, you can generate real-time reports on user feedback and testimonials using built-in, ready-to-use reports. You can collect data such as user's names ,email, content, timestamp of feedback, their rating of the content, whether or not their comment has been set to featured, and any written feedback provided.
- From your homepage, select Reporting > Reports.
- From the Learner Actions Section, select Testimonial Log.
- Apply necessary pre-built filters if necessary.
- Click the arrow to run the report.