If you are using the Thought Industries native integration with Stripe for monetizing capabilities, you have the opportunity to delete your learner's credit card from the interface.
Use Case Information
Anyone with Manage User permissions, such as Admin and Customer Service roles, can remove a learner's credit card on file. This will remove the credit card information from both Thought Industries and Stripe.
Thought Industries does not actually store any credit card information. We store a unique token given to us by Stripe, which itself contains no credit card information. That token can be exchanged for the last 4 digits of the credit card and expiration date, which is how we display this info to administrators and end learners. See Configuring Stripe eCommerce on Your Site for more information.
Admin Steps to Delete Learner's Credit Card on File
Please follow the below steps if you need to delete your learner's credit card on file:
- From your homepage, select Users.
- From the left menu, select Learners.
- Locate the appropriate learner on this page and click the user's name to access the learner record.
- Go to the Payments tab.
- Click Remove Card on File.
You can enter the learner's new credit card information on this page which overrides the existing card on file.