The Thought Industries Zendesk Application offers you real time insight into your users previously completed or in-progress content. It will tie your users name and email to their learner account on the Thought Industries platform. This data will allow you, and your support team:
- To better understand each individual's background and training on your product while providing live support.
- To view individual content items directly in the app.
- To view real-time completion and progress data so that you may understand your customers existing depth and breadth of knowledge of your system based on previously started or completed content.
The Thought Industries app for Zendesk is installed from the Zendesk Marketplace.
Please refer to the PDF document attached to view the details.