This article provides an overview of features currently available in Open Beta within Thought Industries. As features are introduced, updated, or removed, this article will be maintained to reflect current availability, including how to enable each feature and where to find additional documentation.
Thought Industries for Claude
Thought Industries for Claude brings AI-assisted course building, content updates, and catalog management directly into Claude Desktop, giving admins a faster way to create and maintain academy content. Every action taken through the plugin creates a draft; nothing goes live until you publish it manually from the Thought Industries admin UI.
To enable this feature, follow the steps in this article.
Once installed, describe what you want in plain language, and watch Claude handle the rest.
Note
Thought Industries for Claude requires the Claude Desktop app. It is not available in the Claude.ai browser interface. You will also need a Thought Industries instance with Incoming REST API v2 enabled and an admin account to generate an API key.
To learn more about this feature, see this article.
Thought Industries for Slack
Thought Industries for Slack brings sourced answers from your published content directly into a connected Slack thread, so teams don’t have to leave the conversation to get an answer. Once enabled, anyone in the workspace can ask a question and receive a reply with a source link and timestamp, drawn from your courses, articles, and PDFs, as well as your Zendesk Help Center content if connected.
To enable this feature:
- From your Admin Homepage, navigate to Apps > Labs.
- Click the Thought Industries for Slack tile.
- Click Enable to get going.
Once enabled, connect your Slack workspace from Settings > Integrations to start using the feature. Connecting a Zendesk instance is optional and lets answers also draw from your Help Center content.
Note
Thought Industries for Slack only ever uses currently published content. If something is unpublished or removed, it stops showing up in answers right away.
To learn more about this feature, see this article.