Release Updates July 2026

Join Sarah Phoenix as she brings the latest release to life and explores what it means for our customers.

This release expands what Conversational AI Learning, currently in beta, can search. Broader indexing means more precise, more complete answers, so learners get to the value of their content faster instead of hunting for it themselves. Alongside this, a couple of common admin and learner workflows got smoother and more convenient, details below. To enable Conversational AI Learning or any of our beta features, navigate to Apps > Labs.

Expanded Content Coverage for Conversational AI Learning

Conversational AI Learning now indexes three additional topic types, meeting info, workbook, and survey / tally, so learners can surface more of your content through conversational search without any configuration changes.

• Meeting info pages are now searchable by their title, subtitle, and attendee details, making it easier for learners to locate logistics and session information within courses.
• Workbook questions and prompts (titles, bodies, and instructor messages) are now included in search results, helping learners find relevant reflection and assessment content. Only instructor-authored prompts are indexed — learner responses and graded answer choices are never exposed.
• Survey and tally content follows the same pattern: question prompts are searchable, and tally score-tier feedback text is also indexed so learners can discover self-evaluation rubrics. Learner responses remain private.

All three types are activated automatically via the standard backfill, no per-type enablement or admin action is required.

External Customer ID Now Visible and Editable on Learner Profiles

Admins can now view and update a learner's External Customer ID (ECID) directly from their profile in the admin, making it easier to keep learner records in sync with external systems without leaving the platform

Editing is limited to users with the Site Admin role. If a learner has a linked manager account (dual-role), any ECID change is applied to both records automatically.

Conversational AI Learning Search Bar now on Learner Dashboard

Learners now have an entry point to Conversational AI Learning on the learner dashboard. The AI search bar is now available in many places throughout the Academy experience, giving learners quick access to AI-assisted search. See this article for more guidance.

Learning Path Milestone Reporting Inconsistencies After Configuration Changes

We've resolved an issue where editing a learning path milestone — such as switching between session-based and course group-based completion, or removing courses from a milestone — could cause downstream reporting to reflect outdated or incorrect data. Milestone IDs are now stable across configuration changes, ensuring that edits to learning path milestones are accurately reflected in reporting going forward.

In the coming days, we'll also be running a backfill to correct any historical reporting data affected by this issue.

FoxyCart Tracking Script Configuration

We have resolved an issue where FoxyCart tracking scripts could not be saved due to a data shape mismatch. Admins can now save tracking script configurations without errors.

Reliable Manual Credly Badge Grants

We have resolved an issue where manually granting a Credly badge to a learner appeared to succeed but the badge was not issued. Admins can now reliably grant Credly badges manually, and learners will receive their badges as expected.

Accurate Microsoft Teams Attendance Reporting

We have resolved an issue where the Total Attendees count for Microsoft Teams meeting-based events was inflated by including participants who joined the meeting URL outside of the scheduled window. The platform now applies a precise time filter to ensure the Event tab metrics correctly reflect only those who attended the actual session, aligning the count with Microsoft Teams attendance exports and internal learner logs.

Personalized BCC Emails on EU Infrastructure

We have resolved an issue where BCC copies of learner notification emails on EU infrastructure were not personalized when substitution variables were used, making it impossible for admins to identify which learner the email was sent to. BCC recipients on EU instances now receive properly personalized copies, matching the behavior on US infrastructure.

Multi-Value Support for Session and Course Group Bulk Imports

We have resolved an issue where session-level custom fields could not be updated with multiple values via CSV bulk import. Providing multiple values for a single field would cause the system to either overwrite the initial value or return a processing error. The bulk import tool now correctly recognizes and stores multiple values as an array for fields configured to support them.

This fix applies to ILT sessions, Live Event (webinar) sessions, and Course Groups. Additionally, the tool now provides clear error messaging if multiple values are supplied for a field that is restricted to a single value.

Reliable Submission and Feedback for Multi-Answer Quizzes

We resolved an issue where the "Submit" or "Check Answers" button would fail to appear on multi-answer quiz questions if no rejoinders (feedback text) were authored. Additionally, we fixed a bug that caused rejoinders to disappear if a learner refreshed their browser or resumed an in-progress quiz. Learners can now consistently submit their responses and maintain visibility into their feedback throughout their session.

Test Results Display Correctly After Submission

We have resolved an issue where learners clicking "See all Results" after completing a test were briefly shown the Start of Test screen before their results loaded. In some environments this delay lasted several seconds, causing confusion about whether a new attempt was starting. Learners now transition directly to their attempt results without seeing the start screen.

Re-Enrollment Now Correctly Retains Learner Progress

We have resolved an issue where re-enrolling a learner in a course didn’t automatically restore a previous completion status, making it incorrectly appear in the learner access widget as though the course was not completed.

Completion status is now restored automatically upon re-enrollment without any action required from the learner.