Lens

Bring scattered knowledge into focus. Find help with connecting sources, setting rules, and delivering answers.

Getting Started

What is Lens
Lens helps your customers get answers about your product. It finds the right ...
Quick Start: Set Up Lens
By the end of this guide, you'll have a chat window on your website that answ...
Navigating the Lens Console
When you sign in to Lens, you land in the Lens console. This is where you and...
Lens FAQs
Welcome! Have a question about Lens? You're not alone. Whether you're just di...

Lens Sources: What Lens Learns From
Lens can only answer questions about your product if it can read what you've ...
Lens Channels: Choose Where Lens Shows Up
A channel is any place where people can ask Lens a question and get an answer...
Lens Workspaces
A workspace is your own area in Lens, with its own content, channels, and tea...
Lens Reporting
Reporting shows you what people ask Lens, the answers they get, and where tho...
How to Add Users in Lens
You don't have to manage Lens on your own. You can invite the people you work...