A number of emails are automatically generated and sent to learners, admins, instructors, and other roles when certain events occur within the platform. For example, if a learner forgets his or her password, we will send an email to assist with the password reset.
There are a number of email optimization steps we strongly recommend you consider taking if you override the default From Address (in Settings > Emails) for emails sent from your learning site.
If you are using the default thoughtindustries.com domain, no action is required for SPF or DMARC.
How do I do this?
In order to authenticate a custom From Address, it's important to setup SPF. These steps should be completed by whoever manages the DNS of the domain entered in the From Address field.
You will need a DNS TXT record with the following value:
v=spf1 include:mail.thoughtindustries.com ~all
This record should be added on the domain of the From Address.
Do not create more than one SPF record for a given domain. If you need more than one SPF record, you will want to merge the additional SPF records into a single SPF record. For example, if your SPF record currently looks like:
v=spf1 a mx include:_spf.google.com ~all
You will want to add include:mail.thoughtindustries.com, e.g.:
v=spf1 a mx include:_spf.google.com include:mail.thoughtindustries.com ~all
DKIM is automatically supported! As long as you follow the other instructions in this support document (including DMARC steps), you do not have to do anything else to setup DKIM.
Some mail clients may display "via thoughtindustries.com" when viewing an email. This is normal when sending mail on behalf of another domain.
DMARC is a newer email authentication method that may be required if you find emails are not being delivered successfully to your learners. It can also help with email delivery as a whole, so we recommend performing these steps for all learning sites.
To setup DMARC, you will need to create the following CNAMEs. These steps should be completed by whoever manages the DNS of the domain entered in the From Address field.
<a href="email.yourschooldomain.com">email.yourschooldomain.com</a> CNAME <a href="mail.thoughtindustries.com">mail.thoughtindustries.com</a>
ti1._domainkey.yourschooldomain.com CNAME ti1._domainkey.thoughtindustries.com
ti2._domainkey.yourschooldomain.com CNAME ti2._domainkey.thoughtindustries.com
You will need to replace "yourschooldomain.com" with your actual site domain. The "email" portion of "email.yourschooldomain.com" is up to you and can be any subdomain of your choosing, such as "learnemail.yourschooldomain.com", "mail.yourschooldomain.com" or "elearnmail.yourschooldomain.com". The other subdomains cannot be changed.
Once these CNAMEs are setup, you will need to contact your Customer Success Manager or Tech Success & Support at firstname.lastname@example.org in order to get DMARC enabled on your site.